Fundus Online FAQ / First steps
General
The use of Fundus Online is reserved for commercial clients. We do not accept private orders, but feel free to use our pages as a source of information.
n our catalog, you can see the digitally recorded inventory in its entirety, but you can filter it by availability. This and other filters will be displayed to you when searching for items. Feel free to visit our branches, where you can find additional props that we have not yet included in our digital offerings.
However, please wait for our offer before offering the items to third parties, as we still need to verify the definitive availability and condition of the goods before issuing them. This way, you will receive only the items you have actually ordered.
Yes, after registering, you can log in to Fundus Online using your email address and your personal password to start working on your project. Within your customer account, you can review your inquiries, quotes, and invoices and download them as documents.
Additionally, you will have access to your completed projects from the past 12 months. This makes tasks like rebooking a decoration easier for you. Our staff will be happy to copy these items into your current project upon request.
Search
You have the option to narrow down the selection using predefined filters. You can filter by location, item categories, colors, materials, and eras. The filter terms can also be combined.
In addition to the provided filters, you can utilize the full-text search. This allows you to search for a single term, multiple terms, or even an article number.
The descriptions of all articles are in German, therefor only German search terms will be part of a result. If you have problems to find something, don't hesitate to contact us.
Order and reservation
Yes, once you're registered as a user of our platform, you can source our items through Fundus Online. To do this, start by creating a project and, if necessary, a decoration. Afterward, you can add your selected items to the project. Once you've sent your choices to us using the 'Inquiry' button, your selection will be reserved for you.
After reviewing your inquiry at our branches, you will receive a non-binding offer via email. Additionally, you can access the offer through your login under 'My Account'. Once you have provided written confirmation of the offer, the items will be reserved definitively for your scheduled date.
After you submit your inquiry, you will receive a non-binding offer at the email address you provided. Simultaneously, you can access the offer through your personal account. If you wish to confirm the offer and make a definitive reservation of the items, kindly respond briefly to our email. Direct confirmation through your customer account is not currently available. However, we are continuously enhancing our online platform and will make this feature available as soon as possible.
In general, our items are available for self-collection from the loading dock. You can pick up and return your items during the opening hours of our goods distribution. Please note that the pickup and return times vary at different locations. You can find the respective information here.
As an additional service, we offer shipping to other branches or to your desired address. For this, please contact the respective FTA branch so that we can provide you with an appropriate transportation solution.
Furniture is not wrapped. As far as possible all other items like lamps, fabrics, props and costumes are packed.
Through our online inventory, you can source items from all locations for a single project.
To streamline the picking process, individual orders are separated by branches. However, it's entirely feasible to inquire about items from our different locations within a project or decoration.
If you wish to utilize shipping or other transportation options, please contact the colleagues in the office, who will gladly provide you with a tailored solution.
The risk of transportation transfers upon handover to the carrier or the contracting partner. The items are not insured by FTA. We recommend that you insure the items for the duration of the rental period. We can provide you with the liability value of the order in our offer. Please also refer to our rental terms for more information.
Features & Tools
To register, click on the 'Sign Up' button at the top of the screen. There you will find a link to register on our Fundus Online platform. After providing all the necessary details, you will receive a registration email. You can confirm your registration there and unlock your customer account.
Following this, you can log in on the Fundus Online homepage and begin working on your project.
Once you have registered, you can view your productions under 'My Account' and start a new project by clicking the 'Add Production +' button. In the appearing window, please enter all the relevant details. In the 'Invoice Recipient' window, input the address or contact details of the responsible production company. Subsequently, we will link your project with the cost center information stored in our system.
When you select your production with a mouse click, you will have the option to create the respective decorations with the necessary information by clicking the 'Add Decoration +' button.
When you browse our online catalog for the required items, you have the option at the top right of the screen to select your production and the respective decoration. Use the corresponding dropdown menu for this purpose. As long as this selection is active, you can add our items to this production or decoration.
Under the 'My Inquiries' section at the top, you can then access your selection and send it to us as an inquiry. This remains non-binding until you confirm our associated offer.
As you compile your inquiry, you will always find your selection under the 'My Inquiries' section. Your selection will remain there as long as you haven't submitted it as a request.
Please be aware that the availability of individual items might have changed if some time has elapsed before you submit your request.
Once you have sent your inquiry to us as described, it will be reviewed by our team. Subsequently, you will receive your quotation via email, as well as a document stored in your account.
Navigate to 'My Account' and select the 'Offers' button in the left menu. There you will find the mentioned document, which you can either open in your browser or save as a regular PDF.
Similar to your quotations, you will also receive your invoices via email, along with a document stored in your account. Navigate to 'My Account' and select the 'Invoices' button in the left menu. There you will find your invoice, which you can either open in your browser or save as a regular PDF.
Yes, once we have settled your production, you will find it under the 'Productions' section at the bottom, labeled as 'Archived Productions'. Here, you can review the corresponding decorations and items. If you need the same selection again, for instance, for a reshoot, please contact our staff. We will copy the selection to your current project with the desired rental dates.
Prices
In the item view, you'll find the base prices along with a price calculation up to the 4th week. The base price covers 3 working days for furniture and lamps, and one week for fabrics, props, and costumes. Holidays and weekends are not included in the calculation.
In Fundus Online, the price calculation is automated within your inquiry when you add the item to your production or decoration. There, you'll specify the desired duration of the order.
The calculation begins from the delivery date. For further information, please refer to our rental terms.
No, an inquiry is not yet subject to charges. Initially, you will receive a non-binding offer. Once you confirm, the items will be reserved for the specified period.
We understand that our customers often need to respond to changes on short notice, and we strive to accommodate your requests. However, we kindly request you to confirm your selection upon receiving our offer to ensure timely preparation.
Typically, the picking and packaging process takes place 1-3 days prior to delivery. If a cancellation occurs after this process, we reserve the right to apply cancellation fees corresponding to the incurred effort. Please also refer to our rental terms for more information
With our decades of experience, we understand that unforeseen issues can arise. Whether it's unexpected crew illnesses, last-minute script changes, or sudden shifts in client strategy – there are few obstacles we haven't encountered.
If you find yourself in such a situation and need assistance, please reach out to us. Together, we will undoubtedly find a solution to help you complete your project. Your success is also of great importance to us.
Support
If you require more information about an item, please contact the respective branch. Our local team will be happy to assist you with further details regarding the condition, dimensions, or any other open questions.
You can reach technical support during working days between 07:30 am to 16:30 pm
Phone: +49 (0) 89 64989 - 0
Mail : support@fta-fundus.de